The consumer assistance section is intended to provide and empower you with the necessary information to make informed choices about your medical scheme.
Information is provided about:
- The chronic benefits you are entitled to,
- The consumer education programmes we host from time to time,
- All the answers to the most commonly asked questions,
- How to complain when you are unhappy with the services provided by your scheme.
Currently, your medical scheme has to offer cover for certain chronic conditions, in addition to certain existing benefits.
The Council for Medical Schemes offers the following programmes as part of Consumer Awareness and Education Initiatives.
The Complaints Procedure
Any beneficiary or any person who is aggrieved with the conduct of a medical scheme can submit a complaint.