Operational Hours Mon - Fri: 8:00AM - 4:30PM
Information information@medicalschemes.co.za
+27 86 112 3267 +27 12 431 0500

Consumer Assistance

The consumer assistance section is intended to provide and empower you with the necessary information to make informed choices about your medical scheme.

Information is provided about:

  • The chronic benefits you are entitled to,
  • The consumer education programmes we host from time to time,
  • All the answers to the most commonly asked questions,
  • How to complain when you are unhappy with the services provided by your scheme.
Chronic Benefits

Currently, your medical scheme has to offer cover for certain chronic conditions, in addition to certain existing benefits.

Consumer Education

The Council for Medical Schemes offers the following programmes as part of Consumer Awareness and Education Initiatives.

The Complaints Procedure

Any beneficiary or any person who is aggrieved with the conduct of a medical scheme can submit a complaint.

Frequently Asked Questions

Have questions that need answers? Have a look at our most frequently asked questions.

Apart from this, we also have detailed information on the prescribed minimum benefits (PMBs).