Circular 1 of 2022: CMS phone lines down

Dear Stakeholders,

Compliments of the new season and all the best for 2022.

Please note that we are experiencing technical issues with our Customer Care Centre system. As a result, both the Customer Care Centre and the Reception telephone numbers are currently unavailable.

Our technicians are attending to the issue.

In the interim, enquiries and complaints be sent to the below email addresses:

• General enquiries: information@medicalschemes.co.za
• Media enquiries: media@medicalschemes.co.za
• Complaints: complaints@medicalschemes.co.za

The CMS will update the industry once the issue has been resolved. We sincerely apologise for the inconvenience.

Download the Circular here