Operational Hours Mon - Fri: 8:00AM - 4:30PM
Information information@medicalschemes.co.za
+27 86 112 3267 +27 12 431 0500

COVID-19 Response

Coronavirus Pandemic and the CMS

Find all the latest information from the CMS, and what we are doing to respond to ensure affordable medical care during this global pandemic.

CMS Operations (1)

CMS Operations

CMS personnel are working remotely from home, except when required by the CMS to perform critical tasks, which cannot be carried out from home. The CMS has followed guidelines issued by the Department of Labour to ensure the safety of these employees.

CMC Online Complaints (1)

Complaints

In the spirit of social distancing, walk-in complaints will not be welcome. Complainants are requested to rather use the online complaints form to submit a complaint. The Complaints and Adjudication unit is working tirelessly to see to all complaints lodged during this period.

Deliveries At CMS 1

Deliveries

Drivers or couriers without wearing the requisite face mask will not be admitted to CMS. At all points of entry, hand sanitising (with 60% alcohol based sanitiser), and temperature screening will be mandatory. In addition, exposure and contact information will be requested prior to admission.

Medical Schemes Act Amendment

The Minister of Health has, in terms of section 67 of the Medical Schemes Act, 1998 (Act No. 131 of 1998), and after consultation with the CMS, published an amendment to the Medical Schemes Act Regulations in Notice 515 in Government Gazette 43295.

 

Click to read more on this on Circular 35 of 2020.

Prescribed Minimum Benefit Guideline on Coronavirus

This guideline seeks to clarify PMB entitlements of medical scheme beneficiaries within the context of the pandemic, ensuring that there is uniform interpretation amongst all stakeholders. It sets out recommendations for the screening, diagnosis, treatment, and care of individuals with suspected and confirmed COVID-19 as per WHO case definitions.

 

Click to read more on this Benefit Guideline.

CMScript on Coronavirus

As a member of a medical scheme, you need to know your guaranteed benefits. The CMScript newsletter on Coronavirus will give you details on what is covered under PMB level of care. Screening, diagnosis, and management of COVID-19 infection has been included as a new Diagnosis Treatment Pair included as part of the Prescribed Minimum Benefits (PMBs) diagnoses list.

 

In addition, any complications arising from infection with COVID-19 are also included in the list of existing PMB conditions and should be treated as specified for each condition. These complications would also usually qualify as emergency medical conditions and are therefore PMBs. All medical schemes are required by law to pay for the diagnosis, treatment and care costs for this condition in full irrespective of plan type or option.

 

Click to get more information on the CMScript newsletter.

The COVID Alert SA app

The COVID Alert SA app is a Bluetooth tracing app, that informs people when they have been in close contact with someone who has tested positive for COVID-19. When an app user anonymously reports to the app that they have COVID‑19, the COVID Alert SA app sends notifications to those devices that were in close contact with this person’s device. These exposure notifications warn those app users that they could potentially have been exposed to the virus. App users are guided as to what to do next to optimize their wellbeing and prevent the spread of the COVID‑19 virus to others.

 

The app always protects your privacy and security. It does not need or store any of your personal information. Confidentiality and anonymity are core to the app’s contact-tracing process. The COVID Alert SA app is available for Android devices on the Google Play store and on the Apple App Store for iPhones. The small app,2,1MB on Android and 5MBon IOS. The range of Bluetooth transmission can vary widely depending on a range of factors but is around 10 meters as a rule of thumb. Let us download the app and cut the spread of the virus.

Was this post helpful?

For all the latest updates regarding the coronavirus pandemic in South Africa, please visit the SA Coronavirus Website.

X